Help centre
Frequently asked questions
Sizing, delivery, personalisation and returns. If your question is not here, message us and you get an answer within a day.
Ordering and delivery
Everything about placing an order and when it arrives.
Most orders arrive within 8 to 13 working days. We pack your order in 1 to 3 working days, and delivery takes another 7 to 10. You receive your tracking link by email as soon as your order ships.
Yes, we ship to 40+ countries with tracked delivery on every order. Shipping is free when you order 3 or more shirts.
Yes. Every order ships tracked, and you get the tracking link by email the moment your parcel leaves us.
Email us at support@jrjerseys.com with your order number as soon as possible. We can usually still make changes while the order is being packed, which takes 1 to 3 working days. Once a personalised shirt has been printed we can no longer change it.
Sizing and fit
Our shirts fit true to size. Measure once and you are set.
Our shirts fit true to size with a regular athletic cut. Between two sizes? Size up for a more relaxed fit. Every product page has a size guide next to the size picker, with the measurements in centimetres.
Fan Version has a slightly relaxed fit in breathable everyday fabric, made for wearing to the game and everywhere else. Player Version has the athletic, streamlined cut worn on the pitch, in performance fabric with lighter club details. Both carry the same club crest and colours.
No. Kids sizes run to age, and pet jerseys are measured by chest girth, neck girth and back length. Each product page shows the chart that belongs to it.
Name and number
Any name, any number, on any shirt.
On any product page, tick "Add name & number" and fill in what you want printed. It is printed in the official team font and costs €4 per shirt.
Personalised shirts can only come back if they arrived faulty or if we printed them wrong, because they cannot be resold. Please check your spelling before ordering.
It adds about a day to packing. Everything else stays the same.
Returns and payment
Changed your mind? You have 30 days.
Return anything unworn within 30 days, no questions asked. Items need to be unwashed and in their original packaging with the tags still on. Email us with your order number and you get return instructions within 24 hours. You arrange and pay for the return shipping. If the item arrived faulty or we printed it wrong, we cover that cost.
Email us at support@jrjerseys.com with your order number and the size you need. We send you the return instructions and get the new size on its way.
You can pay with the methods shown at checkout, including card, PayPal and Shop Pay. Your payment is handled by Shopify, so we never see your card details.
Still stuck?
Ask us anything
We reply to every message within 24 hours on weekdays. Order number at hand? Add it and we can look it up straight away.